iOS Diagnostics (Internal App)

This article is about the internal app used by Apple Geniuses. For the app on customer devices, see Filesystem:/Applications/iOS Diagnostics.app.

iOS Diagnostics Icon

iOS Diagnostics On iPhone.

iOS Diagnostics On iPad.

iOS Diagnostics is an Apple internal application. It is the iOS equivalent of an internal Apple OS X application named "Behavior Scan", used at the Genius Bar to detect and test different aspects of the device. The iOS version was added so that users could be better helped over the phone instead of making them come in to an Apple Store for support. It is currently used for < 8.3 devices; newer devices use Apple Service Toolkit 2.

The app generates a ticket number to be entered in the customer's device running /Applications/iOS Diagnostics.app, and the diagnostic data is sent over the air to the genius' device.

Version History

• 1.1.11
• 1.2.1
• 1.2.2
• 1.3.1
• 1.3.3
• 1.3.4

See Also

• Behavior Scan.app
• /Applications/iOS Diagnostics.app